An independent membership consultancy for the non-profit sector

What we do

We help organisations to assess, optimise and advance their provision of member services.

Non-profit organisations are focused on affecting positive change. But their ability to succeed is often blocked by persistent challenges that can be difficult or expensive to navigate using in-house teams. Intercloud9 can help.

We provide advice, support and technical assistance in three key areas that mirror the optimal path to growth for non-profit membership organisations. Addressing the core elements of strategy, change management and technology helps these organisations to quickly clear hurdles and expand their membership in a sustainable way.

Strategic Support

• Understanding what matters
• Vision, purpose and values
• Member value proposition
• Brand positioning for membership

Change Management

• Lean operating models and training
• Organisational structure and accountability
• Healthy people culture/capability
• Continuous improvement

Technology Services

• Tech roadmap and vendor management
• Bespoke integration and development
• Building customer testing capability
• Security and risk management

About us

Our values

We apply the same set of core values to each project and every client. These principles provide navigation for our team and constitute a promise of exceptional service for our clients.

Value Driven
Authentic
Lean
Unique
Empathetic

Value Driven

Committed to helping our clients achieve their full potential

Authentic

Acting with integrity, living our values and always keeping our promises

Lean

Applying Lean continuous improvement principles to every aspect of our work

Unique

Maintaining unrivalled in-house expertise in technical, process and change management

Empathetic

Listening before we speak and always understanding what matters to clients before acting

Our people

Intercloud9 is led by a partnership that combines two distinct skill sets. This consultancy expertise is supplemented by a network of pre-selected and experienced sector professionals.

Jenny Watkins

A highly experienced business and digital transformation director. Over two decades, she has applied Lean methodologies and proven commercial expertise to lead and develop large technology and membership support teams at the highest level.

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Kris Watkins

An experienced software developer and architect with a ten year track record in membership development and integration. He has a range of analytic, technical and soft skills that can solve the most complex business challenges.

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We can help

Work with us

Our services are designed to provide fast and sustainable benefits for non-profit membership organisations. We can address single issues that are creating a barrier to progress, or conduct ground-up analyses and deliver all the support required to implement corrective improvements.

We are agile and independent so can extend our work to grow with every client’s needs. A typical engagement might include the following three stages, each with four improvement-focused elements.

Contact us

To learn more about how we can help to improve your membership services, please get in touch and request a call back.

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